Policies & Reservation Information
Guaranteed Flat-Rate Pricing
In Style Transportation provides guaranteed flat-rate pricing for point-to-point and airport transfers, with no surge pricing and no meter-based increases due to traffic.
Online reservations display the base rate, applicable fuel surcharge, airport fees, and the standard 20% gratuity selection. Gratuities are voluntary and may be adjusted or removed at the customer’s discretion; 100% of gratuities are paid directly to the chauffeur.
Additional stop fees and certain event-related fees may be added after an online reservation is reviewed. Tolls, express-lane charges, parking, and additional wait-time charges are added after the trip when applicable because those amounts may not be known in advance.
Standard Wait-Time Policy
Point-to-point transfers and trips to the airport include 15 minutes of complimentary wait time beginning at the scheduled pickup time.
After 15 minutes, additional waiting is billed at the applicable vehicle hourly rate on a prorated basis.
If the passenger has not arrived within 30 minutes of the scheduled pickup time, the chauffeur may need to leave if another scheduled reservation prevents additional waiting. In that situation, the trip may be treated as a no-show.
Commercial Airport Pickup Wait Time
For commercial-flight pickups from an airport, the flat-rate transfer includes:
- Domestic arrivals: 1 hour of included wait time
- International arrivals: 1 hour 15 minutes of included wait time
Wait time begins at the flight’s actual gate arrival time.
In Style Transportation monitors commercial flights in real time to help coordinate early or delayed arrivals.
Additional waiting beyond the included period is billed at the applicable vehicle hourly rate.
Private Aviation & FBO Wait Time
For private aviation and FBO pickups, wait time begins 15 minutes after the scheduled pickup time.
Additional waiting is billed at the applicable vehicle hourly rate.
Cancellation Policy
Sedan & SUV Transfers
Sedan and SUV transfers may be cancelled 4 hours or more before the reservation time without charge.
Cancellations made within 4 hours of the reservation time are charged the full trip amount.
Hourly Reservations
Hourly reservations cancelled within 12 hours of the reservation time are charged a 3-hour minimum, unless otherwise noted on the reservation confirmation.
Stretch Limousines, Sprinters & Coaches
Stretch limousine, Sprinter Van, and coach reservations may be cancelled 72 hours or more before the reservation time without charge.
Cancellations within 72 hours are charged the full trip amount unless otherwise stated on the reservation confirmation.
Additional Stops
Additional or unscheduled stops are subject to chauffeur and dispatch availability.
Unscheduled stops made during a trip require dispatch approval and are billed at the applicable vehicle hourly rate, with a minimum charge of $15 per stop.
Tolls, Express Lanes & Parking
Parking, toll-road charges, and express-lane charges are added after the trip when applicable.
Our chauffeurs are instructed to use the quickest practical route, which may include toll roads or express lanes. A $2 administration fee is added to toll charges.
Event Pickup Policy
For concerts, sporting events, stadiums, and other high-traffic events, the vehicle will generally be staged at a nearby designated location.
Passengers are expected to walk to the staged vehicle. A preferred staging location may be requested at least 2 hours before the reservation, subject to access and availability.
If the chauffeur is asked to leave the staged location to pick up passengers elsewhere, additional wait time begins when the vehicle starts moving and continues until all passengers are picked up and the vehicle exits the event area. This results in a minimum additional charge equivalent to 30 minutes of wait time.
Traffic, road closures, pedestrian congestion, police restrictions, and event operations can affect pickup timing.
Child Seat Policy
Complimentary child seats are available with advance request.
Available options include:
- Rear-facing infant seat
- Forward-facing toddler seat
- Backless booster seat
In Style Transportation does not stock convertible car seats.
The parent or guardian is responsible for ensuring the child seat is installed correctly. Chauffeurs are not required to install child seats.
Meet & Greet Airport Service
Meet & Greet service is subject to available airport parking.
At LAX and other busy airports, parking structures may occasionally be full. When that happens, Meet & Greet service may need to be converted to curbside pickup.
In Style Transportation will make a reasonable effort to accommodate Meet & Greet service, including the use of more distant parking or premium parking when available. Additional parking charges may apply.
Hourly Chauffeur Service
Hourly service is billed from the pickup location until final drop-off within the standard service area.
For standard hourly reservations, the pickup and drop-off locations should generally be the same or within approximately 3 miles. If the final drop-off is farther away, return travel time to the original pickup area may be billed.
Minimum hourly reservations:
- Sedans and SUVs: 3 hours
- Sprinter Vans and larger vehicles: 5 hours
Travel time may also be charged for service outside the normal operating area.
Luggage & Cargo
As a general guideline, each passenger may travel with:
- One suitcase
- One carry-on
- One personal item
Chauffeurs are expected to assist with luggage weighing up to 50 pounds per item. Heavier or oversized items may require passenger assistance.
A $10 fee may apply to overweight, oversized, or excessive luggage.
There is no additional luggage fee for mobility devices or child-related items such as wheelchairs, walkers, car seats, cribs, or strollers.
Pets & Service Animals
Pets should be disclosed when the reservation is made and should remain in an appropriate carrier or kennel when applicable.
Additional cleaning or damage charges may apply if a pet causes excessive cleaning needs or vehicle damage.
Bona fide service animals are always welcome and are exempt from pet restrictions.
