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Frequently Asked Questions

Is In Style Transportation a local company or a broker/booking agent?

In Style Transportation is a locally owned, premier car service and limousine company proudly serving Los Angeles and Orange County, CA and the surrounding areas. We operate our own carefully maintained mid-sized fleet of luxury vehicles, and every chauffeur is professionally trained and employed directly by us – ensuring consistent, high-quality service every time you ride.

Unlike many booking platforms such as Blacklane, Luxy, SIXT, Savoya and Uber, we are not a broker. These companies typically act as middlemen, outsourcing your reservation to third-party contractors while keeping a significant portion of the fare. In most cases, they do not own vehicles or directly oversee the drivers assigned to you.

With broker-based services, your trip is often sent out for bids and awarded to the lowest-priced provider – meaning quality, reliability, and professionalism can vary greatly. Simply put, you may not know who will arrive to pick you up.

When you book with In Style Transportation, you know exactly what to expect: a reliable, luxury experience delivered by a trusted local company that is fully accountable for your service from start to finish.

Why choose In Style Transportation over ride apps?

While ride apps like Uber and Lyft offer convenience, In Style Transportation provides a higher level of service, reliability, and professionalism that ride apps simply can’t match.

With In Style Transportation, you’re booking a dedicated, pre-scheduled luxury experience – not requesting a ride on demand. Every trip is carefully managed by our dispatch team and fulfilled by professionally trained chauffeurs who are employed directly by us.

Here’s the difference:

Guaranteed reliability
Your reservation is confirmed in advance, with a chauffeur assigned and dispatched on time – no surge pricing, cancellations, or last-minute driver issues.
Professional chauffeurs
Our drivers are commercially licensed, insured, background-checked, and trained in executive transportation – not independent contractors.
Luxury vehicles
Enjoy late-model, meticulously maintained sedans, SUVs, and Sprinter vans designed for comfort, privacy, and style.
Flight tracking & precision timing
We monitor flights in real time and adjust pickup times automatically, ensuring seamless airport service without stress.
Consistent, high-end experience
Unlike ride apps, where vehicle quality and driver professionalism can vary, we deliver a uniform standard of excellence every time you ride.

In short, ride apps are designed for convenience –
In Style Transportation is designed for safety, reliability, comfort, and a true luxury experience.

Do you book groups and/or corporate events?

Absolutely. Our dedicated in-house office team is available to assist with planning and coordinating corporate events of all sizes. As a mid-sized company, we proudly operate our own fleet of luxury vehicles and employ professional chauffeurs, ensuring consistent quality and reliability. Unlike companies that depend heavily on third-party contractors, we manage most services internally. For particularly large-scale events, we may partner with trusted affiliates to ensure seamless execution.

What are your rates for car service in Los Angeles and Orange County? Are there hidden fees?

Use our online reservation system for a quote or price.

We offer competitive, transparent pricing for Los Angeles and Orange County car service, airport transportation, and limo service. Rates are provided upfront with a gas surcharge included depending on current prices.

Whether you need a flat-rate airport transfer to LAX or hourly chauffeur service in Los Angeles, you’ll know exactly what you’re paying before you book.

Do you charge hourly or flat rates?

We offer:

Flat-rate pricing for airport transportation and “point to point” transfers
Hourly rates for events, corporate travel, and special occasions

Are gratuities included in the price?

A 20% gratuity is added to all trips and included on online reservations. 100% of the gratuity is passed on to our professional chauffeurs.

How far in advance should I book? Do you accept same-day reservations?

We recommend booking at least 24-48 hours in advance, especially for airport travel, corporate events, and peak weekends.

Same-day and last-minute reservations are often available depending on fleet availability. For requests within a few hours, please call us directly at (424) 333-6184, and we will do our best to accommodate you.

Please note: our online reservation system does not accept bookings within 12 hours of service.

Can you take me/pick me up from my medical appointment?

Yes, we can do point-to-point transfers or an hourly run where the driver waits for you.
Our driver will also be able to check you out and safely escort you to the vehicle and to your home.

Do you provide airport pickup and drop-off?

Yes. We specialize in airport car service, including:

Airport transfers
Business travel transportation
Private airport/FBO pickups with jet side service.
Pick up and drop off at private suite facilities.

What time should I schedule my airport pick up, and do you track flights?

For airport pickups, please enter your flight’s scheduled arrival time as your pickup time.

We monitor all flights in real time and automatically adjust for early arrivals or delays, ensuring your chauffeur is there when you land.

For significant delays or special circumstances, please contact us directly.

Are there extra airport or wait-time charges?

Point-to-point & airport drop-offs:
15 minutes of complimentary wait time is included.
Airport pickups (commercial flights):
- Domestic: 1 hour complimentary wait time
- International: 1 hour 15 minutes complimentary wait time
  Wait time begins at the flight’s gate arrival.
FBO/private aviation pickups:
15 minutes of complimentary wait time from the scheduled pickup time.

Additional wait time beyond the complimentary period is billed at the hourly rate of the vehicle.

Do you offer meet-and-greet service?

Yes. Meet-and-greet service includes:

Chauffeur waiting inside the terminal
Name sign display
Assistance with luggage

Who would you recommend to receive a meet-and-greet service?

People with travel anxiety who are unfamiliar with LAX.
Solo adults traveling with small children.
Travelers with limited mobility.
Solo passengers with large amounts of luggage.

What vehicles are included in black car service?

Our fleet includes:

Luxury sedans
Executive SUVs (Cadillac & Lincoln)
Mercedes Sprinter Vans

In Style Transportation is the only mid-sized limo company in the Los Angeles and Orange County area with an all-luxury fleet. All vehicles are late-model, professionally maintained, and fully equipped for comfort and reliability

Are your drivers licensed and insured?

Yes. All chauffeurs are:

Fully insured
Background checked
Drug tested
Monitored by dispatch agents
Trained in executive transportation

What is the capacity of the vehicles?

Sedans: Up to 3 passengers
SUVs: Up to 7 passengers
Sprinters: Up to 14 passengers

For larger groups, additional vehicle options may be available.

Are amenities like Wi-Fi or bottled water included?

Many black car services include:

Complimentary bottled water
Phone chargers
Quiet, comfortable interiors
Amenities vary by vehicle type.

What is your cancellation policy?

All SUV and Sedan transfers can be cancelled up to 4 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 4 hours or less. On hourly trips, three hours will be charged for trips cancelled within 12 hours or less of the reservation time.

Stretch Limo, Sprinter and coach trips can be cancelled up to 72 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 72 hours or less.

Changes will be made at our discretion if our schedule allows for it. Changes may incur wait time or additional charges.

Do you operate 24/7?

Yes. Professional car service is available 24 hours a day, 7 days a week, including holidays. You can call us 24 hours a day. For groups, corporate events or special requests please call between 8:00 AM and 5:00 PM 7 days a week.

How reliable is your Los Angeles and Orange County airport car service?

Our airport car service in Los Angeles and Orange County and LAX transportation service is built on reliability. Our overnight dispatch team monitors our chauffeurs to ensure they arrive on time. We monitor flight arrivals in real time, adjust for delays, and ensure on-time pickups.

Whether you’re heading to LAX, Los Angeles and Orange County Airport, Burbank Airport, San Diego Airport, or John Wayne Airport, you can count on a smooth, stress-free ride.

Can I request a specific vehicle or chauffeur?

Yes, based on availability. Corporate clients often request preferred chauffeurs or specific vehicle models.

Is black car service safe?

Safety is a top priority. In Style Transportation maintains:

Commercial insurance
Licensed drivers
Regular vehicle inspections
Well maintained newer vehicles
Strict safety protocols

Does In Style Transportation provide car seats for children?

Yes, we offer complimentary child car seats for your convenience, including:

Rear-facing infant seats
Forward-facing toddler seats
Booster seats

If you prefer, you may bring your own car seat and leave it with us for your return trip. Please contact us in advance to make arrangements.

Please note: chauffeurs are not required to install car seats. Parents are responsible for ensuring proper installation of the car seat.

What is your pet policy?

Service animals and emotional support animals are always welcome!

We are a pet-friendly car service and welcome well-behaved pets.

Our vehicles provide clean, comfortable environments designed for both passenger and pet safety. Whether you’re heading to the airport, a veterinary appointment, or an outing, your pet is welcome to travel with you.

Please note your pet when booking online or inform our reservation team in advance.

Do you provide service at FBOs, private and semi-private terminals?

Yes, we have extensive experience at private terminals and suite service. We are at FBO’s (fixed base operations) daily and frequently greet clients plane side on the apron.

How long have you been in business?

We have proudly been in operation since January 2013, maintaining a strong reputation for quality and reliability.

A Premiere Limousine Service

Serving both Los Angeles and Orange Counties, In Style Transportation is a premiere limousine service. Our motto is “Reliable service is always In Style!” and we take our motto to heart. We know the most important aspect of booking travel is reliable, on-time performance and take all the necessary steps to ensure punctual service.